News:

news

DOCTORS

APPOINTMENTS AND WHAT WE OFFER

The Surgery offers a range of appointments to our Patients and responding to questions and queries and comments from this website we decided to list for ease of reference what we offer. If you think we can improve on this we would be pleased to hear from you.

1. Routine Appointments - Can be made with any doctor in advance.

2. Open Access surgeries mean that patients dont need an appointment and can attend between 8.30am -10.00am On designated days -(see appointments for times and locations of open surgeries).

3. Urgent / Emergency appointments - Patients can see a doctor on the same day if needed by contacting the practice and requesting an emergency appointment. Reception staff will take your details and a doctor will contact you and make appropriate arrangements with you.

We understand that patients who like to see a particular doctor and can't get an appointment for weeks in advance. We hope you understand that patients are registered with the practice and not individual doctors, whilst we understand individual perference if a particular doctor has poor availability this is because they are simply already booked by patients who share the same perference. We can always facilitate other appointments if you need to see a doctor.

 




Practice Policies

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Confidentiality

confidentialityThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.