If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Should you need to contact the practice by telephone for advice, receptionists will take your contact details and some details of your query and pass this onto the doctor who will contact you (normally after the morning surgery). Telephone calls are not to be abused and are not offered as routine consultations. You should only request a telephone call if your query relates to something that simply cannot wait untill the next available routine appointment.
Each morning there is a number of slots allocated for telephone advice once they have been filled you may be asked to call the next day or the receptionist may offer an alternative method for dealing with your query.
Urgent requests will be given prompt attention by the receptionist and the doctors. We will, whenever possible, facilitate requests to speak to individual doctors however for practical reasons this is not always possible